Privacy Policy

Who we are

Starburst Data, Inc. and its related affiliates (“Starburst”, “we’, “us” or “our”)) operates this web site (“Sites”).

Starburst is committed to helping protect the privacy of individuals (“Visitors”) who visit Starburst’s Sites and individuals and companies (“Customers”) that register to use or purchase our software or services (collectively “Products”).

We respect your privacy and we are committed to protecting your personal data in line with the General Data Protection Regulation – Regulation (EU) 2016/679 (GDPR) and the UK Data Protection Act 2018 (“Data Protection Laws”). This Policy aims to give you information as to how we will look after your personal data when you interact with us, including visiting our Sites or using our Products. It also tells you about your rights in relation to your personal data.

What Is Personal Data And Who Is Responsible For Looking After Your Personal Data?

Personal data means any information about an individual that can identify a person. Starburst is the controller of your personal data in accordance with applicable Data Protection Laws, and depending on your interactions with us, may include your full name, contact details (such as email, telephone contact number, work address), company name, job title, job function, business affiliations, details of an enquiry you might submit to us, and technical details we obtain in connection with your use of Starburst’s Sites.

How Long Will We Keep Your Personal Data For?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see the “Your Choices” section below for further information.

In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Collection and Use of Information for Visitors to Starburst’s Sites

Starburst may collect certain information from visitors to the Sites as described below. Starburst uses information it collects for various purposes, which may include registration of our customers, authentication, fulfillment of your requests for products and services, to collect payment, and to communicate with you regarding our products and services.

  • Registration Information: Starburst collects personal data you knowingly choose to submit to us at any time, including through our ‘Contact Us’ form, such as your name, email address, telephone numbers, emails sent and replies, chat usage, and purchase history, for the purpose of authenticating users, sending appropriate notifications to users, managing each user’s account and facilitating our compliance with applicable regulatory requirements. We use this personal data to takes steps to enter into an agreement with you or for our legitimate interests.
  • Automated Technologies or interactions: As you interact with our Sites, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Every time you visit an Internet location page on the Internet, your Web browser sends information to the Sites you are visiting. Starburst servers automatically collect and store this information. We may associate this information with your personal data to resolve technical issues and promote security. We may use Web beacons alone or in conjunction with cookies to compile information about customers’ and visitors’ usage of our Sites and interaction with our emails. This includes traffic and visitor and behavior management data. For example, we may place Web beacons in marketing emails that notify us when you click on a link in the email that directs you to one of our Sites. We may collect location data and IP addresses for security and monitoring purposes. We collect and use this information in connection with automated technologies or interactions for our legitimate interests. Please see our Cookie Policy for further information including for the purposes for why we use cookies.

Collection and Use of Information for Customers of Starburst

When you use our Products, we may collect certain details in respect of you or other representatives of your business, including full name, contact address (business and email), telephone number and contact history, for the purpose of managing our relationship with you. Information that Starburst may collect also includes: API calls, web traffic, page views, source and target IP addresses, amount of data moved, bandwidth usage, storage usage. Starburst may gather additional information, and you can always check this Policy, as may be updated from time to time, in order to determine what information is currently gathered by Starburst.

We will process Customer personal data to comply with the contractual terms we have entered into with you or are about to enter into with you, to comply with our legal and regulatory obligations and for our legitimate interests, for the purposes as follows:

  • We may collect and temporarily cache and store information relating to end users as necessary to provide the Products. We will store any such information only to the extent and for the time necessary to provide the Products.
  • From time to time, we may partner with other companies to jointly offer Products. If you purchase or specifically express interest in a jointly-offered product or service, we may share personal data collected in connection with your purchase or expression of interest with our joint promotion partner(s). However, we do not control our business partners’ use of personal data, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, do not purchase or specifically express interest in a jointly offered product or service. If you do not wish Starburst to gather the information through the functionality of the Products, you must not install and/or otherwise use the Products.
  • We will process your personal data to notify you about changes to our Products.
  • We may use your personal data to comply with our legal and regulatory obligations and requests, including reporting to and/or being audited or investigated by national and international regulatory bodies and to comply with court orders and to exercise and/or defend our legal rights.
  • When we rely on our legitimate interests to process your personal data, we do so to maintain business relationships and communicate with you as a business contact and to generally manage our business operations.

Registration & Marketing

At your election (opt-in), you may desire to register for a web event sponsored by Starburst or subscribe or gain access to various information resources concerning Starburst’s products, services, user groups and business. If you do so, our registration process may require you to provide your first and last names, company name, address, telephone number, email address and certain additional information (such as, for example, your preferred contact method to send to you information about similar products or markets that may be of interest to you), which is referred to as “Registration Data.” We process your Registration Data for our legitimate interests to register you for the event you have requested and to further communicate with you. If we are required to do so according to Data Protection Laws, we will rely on your consent to process your Registration Data.

Starburst uses Registration Data to contact you when necessary, to respond to your inquiries for additional information, to verify your registration for closed events, to provide additional information according to your preferences and for Starburst’s other business purposes. Sometimes Registration Data is used to send you information about Starburst and its Products and business partners. At your election at any time (opt-out), you may choose to stop receiving future communications from Starburst (see below). You may also correct or otherwise change your Registration Data by contacting Starburst, as provided in the For More Information section below.

Public Forums

We may provide bulletin boards, blogs, or chat rooms on our Sites. Any personal data you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. We are not responsible for the personal data you choose to submit in these forums. We will access this personal data in accordance with our legitimate interests for the purposes of monitoring chat rooms to ensure such use is in line with the Site’s terms of use.

Restrictions on Disclosure of Your Information to Third Parties

Starburst will not disclose your personal data or information regarding your use of our Sites or Products to any third party without your prior consent except to affiliates and service providers (such as our providers of IT, banking, legal, audit or other services, which assist Starburst with its general business) solely for the purpose of providing the Products to you or in connection with the transfer of our business or assets to which the information relates (collectively “Third Parties”). We will require all Third Parties to abide by confidentiality obligations in order to protect your information. In addition, we require that Third Parties provide robust protection of your information no less protective than as set out in this Policy. Moreover, we may disclose your information as lawfully requested by governmental, judicial or public authorities, including to meet national security or law enforcement requirements, to comply with applicable laws and regulations, and pursuant to legal and equitable actions concerning the Products, this Policy or the Terms of Use. Your information will not be used by us or shared with any Third Parties for advertising purposes.

If we are involved in a merger, acquisition or asset sale, such information may be shared with the acquiring entity or successor-in-interest, but we will continue to ensure the confidentiality of any personal data pursuant to the terms of this Policy.

International Transfers

If you are based in the European Economic Area (“EEA”) or the United Kingdom, please note that as we have offices and facilities in the United States, we may transfer your personal data outside the EEA or the United Kingdom to the United States. We may also utilize service providers that are based outside of the EEA or the United Kingdom. This means that your personal data may be transferred outside of the EEA or the United Kingdom.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

Please contact us at privacy@starburstdata.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Information Security

Starburst is committed to protecting the security of the information we collect from you. We use a variety of industry standard security technologies and procedures to help protect the Sites and Products and your information from unauthorized access, use, or disclosure. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information, to help us to keep your information secure and to maintain its quality. We regularly review our security and related policies to adapt the technology as new threats evolve and monitor our systems to help ensure the highest level of availability. If you have any questions about the security of our Sites or Products, you can contact us at privacy@starburstdata.com.

We restrict access to your information in our possession to those of our employees who need access to perform their job functions, such as our customer service personnel and technical staff, but only if they are required to comply with this Policy.

Your Choices – Your Right To Opt Out, Access, Change or Delete Your Personal data

You may have the opportunity to opt-out of any disclosures by Starburst of your personal data in accordance with this Policy. Our opt-out procedure is simple and straightforward. In order to opt-out, please contact us by email or mail as per the For More Information section below and inform us that you are electing to opt out of any and all disclosures of your personal data by Starburst. If we are required to do so, we will promptly honor and confirm your request by email or mail. You also have the right to know what personal data about you is included in our databases and to ensure that such information is accurate and relevant for the purposes for which Starburst collected it.

You may access, edit or delete your personal data by contacting Starburst by mail or email as per the For More Information section below. In making modifications to your personal data in Starburst’s possession, you must provide only truthful, complete, and accurate information. Starburst will endeavor to respond in a timely manner to all reasonable written or email requests to view, modify, or delete your personal data, but in no event will our initial response take longer than thirty (30) days. We reserve the right to verify the identity of anyone requesting access to personal data pursuant to this Policy. We may also contact you to ask you for further information in relation to your request to speed up our response.

Starburst will track each of the following and will provide notice to you when either of the following circumstances arises: (a) legally binding request for disclosure of your personal data by a law enforcement authority, unless notice to you is prohibited by law or regulation; or (b) requests received from you for your own information.

Your Rights

In addition to those rights specified under “Your Choices” above, under certain circumstances, you may have rights under Data Protection Laws in relation to your personal data. We have explained your rights below; if you wish to exercise any of your rights, please contact us at privacy@starburstdata.com.

You have the right to:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to seek confirmation as to whether we are processing your personal data and, if so, receive a copy of the personal data we hold about you, along with certain other details . If you require additional copies, we may need to charge a reasonable fee.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected or completed, though we may need to verify the accuracy of the new data you provide to us. If we shared your personal data with others, we will tell them about the correction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.
  • Request erasure of your personal data. This enables you to ask us to delete or remove your personal data where there is no good reason for us continuing to process it, such as where you withdraw your consent. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. If we shared your data with others, we will tell them about the erasure where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data with so you can contact them directly.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party). You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request that we restrict or ‘block’ the processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the certain circumstances, such as: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. If we shared your personal data with others, we will tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.
  • Request the transfer of personal data that we hold about you to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. You may reuse it elsewhere. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. If you do not want to receive promotional or other e-mail from us, you can remove yourself from our mailing lists.
  • Rights to be free from decisions based solely on automated decision-making and profiling based on your personal data, including profiling, which produce a significant legal effect on you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us, or with your explicit consent.

No Fee Usually Required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Your Right To Make A Complaint And How To Contact Us

Your privacy is very important to us. You have the right to make a complaint at any time to the supervisory authority for data protection issues in your country. We would, however, appreciate the chance to deal with your concerns so if you have any questions or concerns regarding our privacy policies please contact us at privacy@starburstdata.com.

Links

We may provide links to other third party web sites. Starburst is not responsible for the privacy policies and/or practices of any other third party or any service or product they may provide. We advise you to read the privacy policies of those websites thoroughly so that you are aware of the manner in which those websites will use your personal data.

Email

Users who no longer wish to receive Starburst email updates or notifications please contact Starburst at opt-out@starburstdata.com.

Changes to this Statement

Starburst may occasionally update this Policy. When we do, we will also revise the date in the footer of the privacy statement to indicate when last updated. We will make our employees aware of changes to this Policy either by posting to our intranet, through email, or other means. We will notify you of material changes in the Policy through our publicly posted website. We encourage you to periodically review this Policy to stay informed about how we are helping to protect the information we collect, and we will always allow you to choose whether your personal data should be deleted, removed, altered or used in a different manner.

Acceptance of Privacy Policy

We reserve the right to make changes to this Policy at any time. If we decide to change our Policy, we will post those changes on our Sites or through our Products so our users are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If you do not agree with this Policy, please do not use the Sites or the Products.

Children’s Privacy

The Children’s Online Privacy Protection Act restricts the collection and use of personal data pertaining to children under the age of 13. We do not allow such children to register as users and will not knowingly collect or solicit personal data from anyone under the age of 13. No one under the age of 13 should provide any personal data on or through the Sites or otherwise. In the event we learn that we have collected personal data from a child under age 13, we will terminate the any account and communications, and delete such information. If you believe that we might have any information from or about a child under 13, please contact us at privacy@starburstdata.com. Minors aged 13 and over should not use this site or post any information or other content without adult supervision.

California Notices

Users who reside in California and have provided personal data to us have the right to receive: (a) information identifying any third party to whom we may have disclosed, within the past year, personal data pertaining to you and your family for that party’s direct marketing purposes; and (b) a description of the categories of personal data disclosed. To obtain such information, please email your request to privacy@starburstdata.com. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than as specified in this Policy. You can also send your request to:

Starburst, Inc.
Attn: California/Shine the Light
177 Huntington Ave Ste 1703
PMB 82089
Boston, Massachusetts 02115-3153

For More Information

Starburst welcomes your comments regarding this Policy. If you believe that Starburst has not adhered to this Policy, please contact us by e-mail or postal mail, and we will use commercially reasonable efforts to promptly determine and remedy the problem.

Starburst Data, Inc.
177 Huntington Ave Ste 1703
PMB 82089
Boston, Massachusetts 02115-3153
United States

Send email to: privacy@starburstdata.com

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