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Support

Dedicated resources for your organization with up to a 30 minute response time
and 24×7 support from our expert team.

We’ve got your back

 

Proactive

Receive rapid support for break/fix and critical issues with our dedicated support team, available 24/7/365.

Expertise

Built by the creators of Trino, avoid common issues, learn config best practices, and access troubleshooting guides from the experts.

Committed

We are dedicated to ensuring exceptional experiences and delivering powerful products that align with your goals.

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We are the experts

Starburst Support is backed by an extensive knowledge base, curated and developed by the very creators of Trino (formerly Presto® SQL). Our in-house expertise ensures you receive unparalleled support, benefit from strategic guidance, and experience solutions tailored to your specific needs. Wherever you are on your journey with Starburst, our Support team provides the critical SLA driven engagement to ensure your production up-time.

Today, the same creators, along with Starburst’s development team, continue to drive innovation and excellence across our platforms, while also contributing the highest number of commits to the Presto® and Trino codebases. We know the technology inside and out because we built it. Learn more about our team and how we help organizations accelerate and optimize their data lake strategy today.

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  • Query your data lake fast with Starburst's best-in-class MPP SQL query engine
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