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Starburst Enterprise
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    Home  »  Customers  »  Customer Experience

    Start fast, maximize value

    Let's start our journey together at warp speed

    Your success is our success

    Starburst helps you on every step of the journey

    Starburst partners with you to unlock the value in your data and achieve your business goals. Our knowledgable team guides your organization with the expertise necessary to accelerate your journey from the start through onboarding, adoption and expansion of your deployment of Starburst Enterprise to solve key business problems. At the outset, we work together to ensure our agreement is the best fit for the use case and your long term success criteria. Through weekly check-ins and planning meetings, we help you get up to speed and production ready. Our journey doesn’t end when you reach production, we facilitate quarterly business reviews and monthly check-ins to ensure your feedback is being incorporated in our roadmap. This holistic approach will ensure you not only get started but maximize what you can do with Starburst.

    We’ve got your back

    Dedicated resources for your organization with up to a 30 minute response time and 24×7 support from our expert team.

    24x7 expert support

    Up to thirty minute response time for break/fix & critical issue response from expert support engineers.

    Extensive knowledge base

    Avoid common Trino (Formerly known as Presto) issues, learn config best practices, and access troubleshooting guides.

    Intuitive support portal

    Fast ticket submission and tracking, user-friendly support forums, and easy downloads.

    Learn about our support tiers

    Professional Services

    Starburst partners with you as a guide through all the steps to ensure a timely launch. Professional Services helps to:

    • Plan and architect the environment
    • Assist with implementation and troubleshooting
    • Ready users for adoption of Starburst (support and initial power users)
    • Ensure everything is ready to go to production
    • Launch on time – keep track of your week to week progress and key
      readiness milestones

    Learn more about Professional Services

    Onboarding: Convert Onboarding: Guided Strategic: RSA Custom
    Ideal for Customers with existing experience with Trino or those with tight budgets who wish to go it mostly alone. Customers with limited experience with Trino, on tight timelines and or designing solutions for scale. Customers with limited to no experience with Trino who desire onboarding and ongoing maintenance help to drive a high performing environment. Customers who have custom needs such as custom connectors or service needs., 
    Recommended Cadence Ad-hoc help as needed – scheduled via ticketing Weekly Weekly Per SoW
    How it can be used Install Guidance
    Architecture
    Security
    Performance
    Best Practice
    Questions  & Guidance    		 Convert +
    Named onboarding engineer
    Guided  onboarding plan
    Validation
    Launch support    		 Guided+
    Named engineer
    Backlog burn down
    Maintenance & upgrades
    Hands on keyboard
    1 day or 2 day per week options available    		 Scope
    Slack collaboration NA NA Included NA
    Number of hours Up to 20 Up to 96, 1 day per week 48 weeks, 1 day per week Scope
    Use within 40 business days 90 business days 12 months Scope
    PRICING $6,000 $28,800 Starts at $115,000 $300 per hour

    Technical Advisory Services

    As you scale your Trino or Starburst investment there comes a time when having the help of an expert to review and provide assurance can go a long way to ensuring a stable and scalable investment. Starburst offers a series of technical advisory services designed to assist your team in successfully planning, launching and securely maintaining Starburst Enterprise, Starburst Galaxy or Trino in your organization. We’ll help you to ensure that your Starburst environment is optimal for scale. Our team of expert consultants bring the most in depth experience in planning and design of the highest performance Starburst environments in use today.

    • Assess & recommend improvements to your open source Trino or Starburst configuration
    • Open source Trino to Starburst migration
    • Review and recommend tuning for optimal query performance
    • Upgrade your Starburst environment
    • Security assessment & best practices
    • Governance best practices
    • Audit your Starburst configuration prior to launch
    • Maintenance and operational best practices

    Data Mesh Consulting Services

    What is the Data Mesh

    Data Mesh is a strategic market approach to respond to the growing demand for data from analytics teams and business leaders who have adopted a data-driven culture. The “Mesh” establishes a framework (architecture, culture, process) to integrate data from any source and convert it into meaningful, actionable data products. Starburst is an analytics platform that is designed to help organizations accelerate their Data Mesh objectives.

    Our Data Mesh Consulting team helps you design and execute a Data Mesh Program to transform and modernize your business operations. Our consultants come with many years of experience (e.g. former CDOs) in designing scalable architectures and strategic solutions for some of the largest enterprises. Leverage our Data Mesh Consulting Services team to assist in the following areas:

    Our consulting services are designed to help you increase the delivery speed for your Data Mesh journey. We provide Mesh Accelerator workshops in each phase of your program to offer advice based on leading market practices. To further enhance your program, our Starburst Mesh Advisory Consultants can be embedded directly into your team to provide dedicated support. We work closely with external consulting and data management ecosystem partners to make sure that you are covered in every aspect of your Data Mesh, Data Governance and Data Strategy journey.

    Mesh Accelerator Workshops Mesh Advisory Consultants External Consulting Partners
    Readiness Assessment 1 Day
    Strategy Definition 1-2 Weeks
    Domain & Data Product Ideation 1-2 Days 
    Domain & Data Product Design 2-5 Days ✓ ✓
    Data Governance Integration Design 1-2 Weeks ✓ ✓
    Data Literacy Program Design 2-5 Days ✓ ✓
    Data Catalogue Integration Design 1-2 Weeks ✓ ✓
    Domain & Data Product Optimization 2-5 Days ✓ ✓

    Enablement and training services

    Thoughtful rollout of your new Starburst experience is critical to successful adoption. Starburst’s enablement solutions are tailored to ensure all audiences are ready to maximize the value of your investment. Our training experts bring years of experience in guiding and designing enablement solutions for our most valued customers. 

    Customizable consulting services

    In addition to our Professional Services and Data Mesh Consulting Services, we also provide ad hoc customizable consulting services. We provide hands-on consulting services for architecture planning, performance tuning, administration & monitoring, security and more. Starburst consulting services also provides help with installation and security configuration as well as querying and user adoption best practices.

    Get in touch

    Want to try Starburst? Have questions? We're here to help.

    Contact Us

    Start Free with
    Starburst Galaxy

    Up to $500 in usage credits included

    • Query your data lake fast with Starburst's best-in-class MPP SQL query engine
    • Get up and running in less than 5 minutes
    • Easily deploy clusters in AWS, Azure and Google Cloud
    For more deployment options:
    Download Starburst Enterprise

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